Contact Us

Frantic Puzzles is owned and run by Dark Peak Technologies.

We believe in fast, friendly and efficient customer service and we look forward to your comments and queries. Many queries can be answered by referring to our FAQs, so please check there before contacting us.

Contact by Email

Please use the most appropriate email address for your query. We aim to respond to all enquiries within 2 working days.

General enquiries - info@franticpuzzles.com
Customer services - customerservice@franticpuzzles.com
This should include all enquiries regarding payments and sales.
Product deliveries and returns - returns@franticpuzzles.com
Before contacing returns please read this.
Syndication enquiries - syndication@franticpuzzles.com
Charity enquiries - charities@franticpuzzles.com
Errors or problems with the website - bugs@franticpuzzles.com
Reporting errors and bugs may result in you gaining free credits. Before reporting a problem please read this.

Contact by Phone

Please call customer services on 0560 316 0071

Our office hours are 8.30am to 5.30pm, Monday to Friday (closed bank holidays).

Contact by Post

Our address is:

Dark Peak Technologies
The Pinfold Hassop Road
Calver
HOPE VALLEY
S32 3XN
Please note, we do not accept visitors without prior appointment.